FAQ

1. What types of pet products do you sell?

We offer a wide range of pet products including toys, grooming supplies, pet clothing, feeding accessories, and more! Our selection is curated to ensure quality and comfort for your furry friends.

2. How long will it take for my order to arrive?

Shipping times vary depending on the product and your location. On average, orders take between 7-21 business days to arrive. We’ll send you a tracking number as soon as your order ships so you can follow its journey!

3. Do you ship internationally?

Yes, we do! We offer international shipping to most countries. International shipping times may vary, and additional customs charges or fees may apply depending on your location.

4. Can I return or exchange an item?

We want you to be happy with your purchase! If for any reason you're not satisfied, please reach out to our customer service team within 30 days of receiving your order. We can help guide you through our return or exchange process. Please note, some items like personalized products may be non-returnable.

5. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use that number to track your order on the carrier's website or directly through our tracking page on our store.

6. Are your products safe for pets?

Absolutely! We carefully select products from trusted manufacturers who ensure that all items meet safety standards. However, we recommend supervising your pet with new items, especially toys or accessories.

7. What payment methods do you accept?

We accept various payment methods including credit and debit cards (Visa, MasterCard, etc.), PayPal, and more. Checkout is secure, and we offer multiple options for your convenience.

8. How do I contact customer support?

You can reach our customer support team by email at [sm.mccoy14@yahoo.com] or via the contact form on our website. We aim to respond to all inquiries within 1-2 business days.

9. Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to make a change or cancel, please contact us as soon as possible. We’ll do our best to assist you before the order is shipped.

10. Do you offer any discounts or promotions?

Yes, we frequently offer sales and promotions! You can sign up for our newsletter to be notified of upcoming deals or check our social media for special discounts.

11. What do I do if my pet doesn’t like the product?

We understand pets can be picky! If your pet isn’t a fan of an item, please reach out to us for guidance on returns or exchanges. We’re here to help you find something your pet will love!